Have you ordered an item but you would like to replace it?
- First of all, send an email to firstname.lastname@example.org marking in the object "Request of return" or use this CONTACT form.
- Specify what you want to change and you will receive via email the code for delivery for no extra charge (only in case of substitution of item/s).
- Retrieve the return form you received in the pack, fill it in its entirety and specify the article/s previously ordered (Returns), that you want to replace, and indicate the new one (Substitutions).
- Attach all the packaging for the courier, using DHL for orders not made in Italy.
- Send the return to: L & T. C. Srl Via di Gonfienti 4/17 - Loc.Interporto 59100 Prato - Italy
For return without replacement, upon verification of the integrity of product (as General Conditions of Contract), will be refund only the cost of the item/s, while the shipping costs will be held by FFW S.r.l.