You have 10 (ten) days to effect your request for refund. Please follow these steps to proceed with your request.

ATTENTION: We cannot exchange (substitution) the item/s but only refund them.
  • First of all, send an email to marking in the object "Request of return order number … (your order number)" or use the contact section of the website.
  • Specify what you want to return and you will receive via email the code for delivery for no extra charge.
  • Retrieve the return form you received in the pack, fill it in its entirety and specify the article/s previously ordered that you want to return.
  • Attach all the packaging for the courier, using DHL for orders not made in Italy or BARTOLINI for orders made in Italy.
  • end the return to: FFW c/o L. T.& C. Srl Via Firenze 41 - 06073 Taverna di Corciano (PG) Italy.

Upon verification of the integrity of product (as General Conditions of Contract), will be refund only the cost of the item/s, while the shipping costs will be held by FFW S.r.l.